3 Weeks Later

Met with a guy who had an android but thought he had an iPhone. So, this guy was one of my most influent clients I have had so far; usually they know some things and the basics a bit of how to use a phone or any device in general. Anyways, Roland Hutter needed to learn how to use an android from scratch ☻ first he wanted to know all the ways to communicate and his mindset was in the correct place; he kept repeating “so the three main ways to communicate are texting, email, and calling.” I agreed since those are the most basic three ways commonly used to communicate and essential ways to know how to communicate properly. Anyways, I started the lesson off from asking him what he already knew about calling and he only knew how to call someone if they were on his contact list already. I taught him how to add contacts and call using the number pad. Next, we went to texting and he needed help differentiating between the messages he had already read and the ones he had not. After that, I showed him how to attach photos and he could not understand why two pages of options existed. Similar to how there are multiple pages of emojis—he simply could not understand why there were multiple pages of attachment options. I told him, “they are there in order to have more options and give the user different ways send attachments.” We did not get to the emailing part since it took me about twenty-five minutes to even figure out his password and email since senior citizens generally struggle with memory, so I usually ask them questions to bring back any little pieces of their memories. He wanted to come back to me for help so he made an appointment specifically with me. His previous instructor could not handle him anymore so she handed him off to me. Clearly he is working with me.